Dear Tripped Up,After graduating from college in 2022 and working for a year, I used my bonus and some of my savings to book a nine-day Mediterranean cruise on Norwegian Cruise Line for my partner and me.
Our $7,657 cruise package included airfare from Atlanta to Barcelona, Spain, via Newark, and Norwegian’s own BookSafe Travel Protection Plan, which included travel insurance and also allowed me to “cancel for any reason” for a 75 percent credit.
So we spent the night in the Newark airport, paid for a return flight to Atlanta the next morning and canceled the cruise and remaining air legs.
I would have moved on to help another Tripped Up reader, but Norwegian’s use of the responsibility-shirking phrase “as a gesture of good will” bugged me.
I wanted to know why BookSafe didn’t cover you, and what other cruise customers can do to protect themselves.
Persons:
Atlanta Dear Ivy, You’re, —
Organizations:
Norwegian Cruise Line, United Airlines, Atlanta Dear, Better Business Bureau, Department of Agriculture, Consumer Services
Locations:
Norwegian, Atlanta, Barcelona, Spain, Newark, Georgia, Florida